Bilingual Customer Service & Operations Coordinator

FAMIS Inc.; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekends off

8am-5pm schedule

401(k) with company match

Medical, Dental and Vision

Company paid life and disability

3 weeks PTO

Competitive compensation

Job summary

PSE Group is seeking a Customer Service & Front Office Support candidate in the Miami area to greet customers, answer inquiries, and support sales and operations. This role focuses on creating a positive experience through professional communication and timely assistance.

Reporting to the General Manager, you will help with accounting-related tasks, document handling, and cross-functional coordination to ensure efficient branch operations and a strong customer focus.

Qualifications

• Bilingual in Spanish and English is required.
• High school diploma or equivalent; accounting or business admin education is a plus.
• 2–3 years in receptionist or customer service preferred.
• Basic understanding of accounting principles and tasks desirable.
• Strong interpersonal and communication skills for excellent customer service.
• Excellent organizational skills with ability to multitask and prioritize.

Responsibilities

• Serve as the first point of contact for customers, visitors, vendors, and callers in a professional, welcoming manner.
• Greet customers promptly and acknowledge them while managing multiple responsibilities.
• Assist with counter sales, process transactions, and direct inquiries to the right sales rep.
• Support sales by handling customer service needs and ensuring smooth customer flow.
• Answer, screen, and direct phone calls professionally.
• Maintain a clean, organized reception and customer service area.
• Assist with customer account setup and required documentation.
• Provide administrative support to accounting and operations teams.

Skills

Bilingual Spanish-English

Interpersonal skills

Organizational skills

MS Office Suite

ERP familiarity

Education

High School Diploma

Accounting/Business background preferred

Tools

MS Office

ERP systems

Accounting software

Job description

PSE Group is seeking a Customer Service & Front Office Support candidate in the Miami area to greet customers, answer inquiries, and support sales and operations. This role focuses on creating a positive experience through professional communication and timely assistance.

Reporting to the General Manager, you will help with accounting-related tasks, document handling, and cross-functional coordination to ensure efficient branch operations and a strong customer focus.