Customer Experience & Operations Coordinator

PSE Group; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

PSE Group in Miami is seeking a Customer Service & Front Office Support to act as the first contact for customers and visitors, while aiding accounting and administrative tasks. The role supports the General Manager and cross-functional teams to ensure smooth daily operations.

The ideal candidate will be bilingual, organized, and able to multitask in a fast-paced environment, with strong communication and confidentiality. This is a full-time on-site position with benefits.

Qualifications

• Bilingual in Spanish and English is required.
• High school diploma or equivalent; accounting or business coursework is a plus.
• 2-3 years reception or customer service experience preferred.
• Basic understanding of accounting principles is desirable.
• Strong interpersonal and communication skills are essential.
• Proficiency with MS Office; experience with accounting software or ERP is a plus.

Responsibilities

• Greet customers and visitors professionally at the front desk.
• Assist with counter sales and direct customers to the appropriate associate.
• Support accounting and documentation tasks including POD and records.
• Coordinate with sales, warehouse, customer service, and accounting teams.
• Maintain an organized reception and filing system; ensure confidentiality.
• Handle incoming calls and escalate issues as needed.

Skills

Bilingual Spanish & English

Interpersonal skills

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Accounting or business administration coursework

Tools

MS Office Suite

Accounting software or ERP systems

Job description

PSE Group in Miami is seeking a Customer Service & Front Office Support to act as the first contact for customers and visitors, while aiding accounting and administrative tasks. The role supports the General Manager and cross-functional teams to ensure smooth daily operations.

The ideal candidate will be bilingual, organized, and able to multitask in a fast-paced environment, with strong communication and confidentiality. This is a full-time on-site position with benefits.