Bilingual Admin & Customer Service Specialist

5th HQ; Pompano Beach (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Unknown is seeking a versatile Admin/Customer Service Specialist in Pompano Beach to handle customer messages, refunds, returns, and daily reporting while supporting general office tasks. The role requires strong communication, organization, and a proactive attitude. Bilingual English/Spanish is a plus.

The position involves managing phone calls, emails, appointments, and file systems, with opportunities to learn deposits and invoices as needed.

Qualifications

• High school diploma or equivalent; admin/customer service experience is a plus.
• Proficiency in Microsoft Office Suite and strong written/verbal communication.
• Bilingual English/Spanish is a plus.
• Excellent organizational skills with attention to detail and ability to multitask.

Responsibilities

• Respond to Amazon customer service messages promptly and professionally.
• Process customer refunds efficiently.
• Learn and manage the process of customer returns.
• Run daily reports and follow up on any action items.
• Review invoices and potentially learn to process deposits.
• Assist with various tasks as needed, demonstrating flexibility and adaptability.
• Perform general office duties, such as managing phone calls, emails, and correspondence.
• Organize and schedule appointments, meetings, and conferences.
• Maintain and update office records, databases, and filing systems.
• Prepare reports, presentations, and documents as needed.

Skills

Customer service

Multitasking

Communication

Organization

Education

High school diploma

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Unknown is seeking a versatile Admin/Customer Service Specialist in Pompano Beach to handle customer messages, refunds, returns, and daily reporting while supporting general office tasks. The role requires strong communication, organization, and a proactive attitude. Bilingual English/Spanish is a plus.

The position involves managing phone calls, emails, appointments, and file systems, with opportunities to learn deposits and invoices as needed.