Bilingual Administrative & Customer Support Specialist

5th HQ; Pompano Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

5th HQ in Pompano Beach, FL seeks a versatile Admin/Customer Service Specialist to manage customer messages, refunds, returns, and daily reporting. You will support office duties, organize meetings, and maintain records while adapting to a dynamic environment.

Ideal candidates have a HS diploma, strong MS Office skills, and bilingual English/Spanish abilities. Prior customer service or admin experience is preferred, with a proactive, detail-oriented mindset.

Qualifications

• High school diploma or equivalent; admin/customer service certifications are a plus.
• Previous experience in customer service or admin role preferred.
• Proficiency with MS Office (Excel, Word, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Respond to Amazon customer service messages promptly and professionally.
• Process customer refunds efficiently.
• Learn and manage the process of customer returns.
• Run daily reports and follow up on action items.
• Review invoices and potentially learn to process deposits.
• Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
• Perform general office duties, such as managing phone calls, emails, and correspondence.
• Organize and schedule appointments, meetings, and conferences.
• Maintain and update office records, databases, and filing systems.
• Prepare reports, presentations, and documents as needed.

Skills

Bilingual English/Spanish

Strong communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

5th HQ in Pompano Beach, FL seeks a versatile Admin/Customer Service Specialist to manage customer messages, refunds, returns, and daily reporting. You will support office duties, organize meetings, and maintain records while adapting to a dynamic environment.

Ideal candidates have a HS diploma, strong MS Office skills, and bilingual English/Spanish abilities. Prior customer service or admin experience is preferred, with a proactive, detail-oriented mindset.