Bilingual Customer Service & Data Advocate

BakerRipley; Corpus Christi (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

BakerRipley is seeking a Customer Service Advocate to ensure an excellent experience within the Child Care Services office. The CSA will support diverse families, verify eligibility, track data, and resolve issues with confidence and tact.

Strong interpersonal skills, data accuracy, and the ability to work with multiple databases are essential. Bilingual English/Spanish is preferred to assist a broad community and improve outcomes for families and providers.

Qualifications

• Detail oriented problem solver with focus on customer experience.
• Experience in data tracking, reporting, and eligibility verification.
• Bilingual English/Spanish preferred.

Responsibilities

• Takes immediate action to address and resolve customer and provider complaints
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases
• Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented

Skills

Customer service

Data entry

Bilingual (English/Spanish)

Problem solving

Attention to detail

Tools

FACS

Job description

BakerRipley is seeking a Customer Service Advocate to ensure an excellent experience within the Child Care Services office. The CSA will support diverse families, verify eligibility, track data, and resolve issues with confidence and tact.

Strong interpersonal skills, data accuracy, and the ability to work with multiple databases are essential. Bilingual English/Spanish is preferred to assist a broad community and improve outcomes for families and providers.