Child Care Navigator: Family Support Specialist

BakerRipley; Austin (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

BakerRipley is seeking a Child Care Navigator Specialist to support families in the Capital Area through child care assistance and case management. You will be the primary contact for families, providers, and partners, guiding them through eligibility, documentation, and service access.

The role emphasizes strong communication, organizational skills, and data tracking to meet program outcomes, with bilingual English-Spanish preferred to serve a diverse community.

Formación

• Bachelor's degree or equivalent in a related field.
• 2-4 years of experience supporting families.
• 2-4 years of experience training adults or public speaking.
• Proficiency with Office 365 and Teams; strong communication skills; bilingual preferred.

Responsabilidades

• Provide comprehensive case management for families receiving child care scholarships.
• Communicate with families regarding eligibility, required documentation, and program policies.
• Maintain accurate records and monitor case statuses in internal systems.
• Guide families through the child care assistance process and respond to inquiries.
• Perform other duties as assigned and ensure compliance with policies.

Conocimientos

Office 365 proficiency

Interpersonal communication

Bilingual (English-Spanish) preferred

Educación

Bachelor's Degree in Early Childhood Development, Special Education, Psychology, Social Work, or related field

Herramientas

Microsoft Teams

Case management systems

Descripción del empleo

BakerRipley is seeking a Child Care Navigator Specialist to support families in the Capital Area through child care assistance and case management. You will be the primary contact for families, providers, and partners, guiding them through eligibility, documentation, and service access.

The role emphasizes strong communication, organizational skills, and data tracking to meet program outcomes, with bilingual English-Spanish preferred to serve a diverse community.