Remote Customer Service Advocate (Bilingual)

BakerRipley; Corpus Christi (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

BakerRipley in Corpus Christi, TX is seeking a Customer Service Advocate to deliver excellent service in the Child Care Services office. The CSA will handle attendance determinations and resolve issues with care and tact.

The role emphasizes data tracking, eligibility verification for child care benefits, and accurate input into databases. Bilingual English/Spanish is preferred to support diverse families and partners.

Qualifications

• Detail oriented problem solver with strong data tracking and verification skills.
• Proven ability to provide excellent customer service in a professional manner.
• Ability to communicate with diverse cultures; bilingual in English/Spanish preferred.

Responsibilities

• Address and resolve customer and provider complaints promptly.
• Establish rapport and credibility with customers and providers with professional, respectful service.
• Input customer details into correct databases and verify eligibility for attendance and benefits.

Job description

BakerRipley in Corpus Christi, TX is seeking a Customer Service Advocate to deliver excellent service in the Child Care Services office. The CSA will handle attendance determinations and resolve issues with care and tact.

The role emphasizes data tracking, eligibility verification for child care benefits, and accurate input into databases. Bilingual English/Spanish is preferred to support diverse families and partners.