Hybrid Family Support Specialist - Bilingual

Crghouston; Austin (TX); Hybrid; USD 42,000 - 52,000; Full time

Job summary

BakerRipley’s Capital Area Child Care Services team is seeking a Family Support Specialist to assist families with eligibility, documentation, and referrals in a hybrid on-site/off-site setting. The role emphasizes professional, compassionate customer service and accurate data management.

Successful candidates will navigate multiple systems, maintain confidential records, and collaborate with staff to ensure timely and quality service for diverse families in Travis County and surrounding areas.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 2–4 years of relevant experience supporting families or similar programs.
• Proficiency with Office 365 and case management platforms.
• Bilingual English/Spanish preferred to serve diverse families.

Responsibilities

• Serve as primary contact for families via phone and email.
• Assist families through eligibility periods, reviewing documentation and transfers.
• Maintain accurate, confidential case records in required systems.
• Document interactions and outcomes to support continuity and QA.
• Collaborate with team to balance caseloads and ensure timely service.

Skills

Customer service

Interpersonal skills

Organizational skills

Microsoft Office 365

Education

Bachelor's Degree

Tools

KinderTrack

IssueTrak

DocuWare

SharePoint

Microsoft Teams

Job description

BakerRipley’s Capital Area Child Care Services team is seeking a Family Support Specialist to assist families with eligibility, documentation, and referrals in a hybrid on-site/off-site setting. The role emphasizes professional, compassionate customer service and accurate data management.

Successful candidates will navigate multiple systems, maintain confidential records, and collaborate with staff to ensure timely and quality service for diverse families in Travis County and surrounding areas.