Customer Service Advocate

BAKERRIPLEY; Corpus Christi (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

BakerRipley in Corpus Christi, TX is seeking a Customer Service Advocate to deliver excellent service in the Child Care Services office. The CSA will handle attendance determinations and resolve issues with care and tact.

The role emphasizes data tracking, eligibility verification for child care benefits, and accurate input into databases. Bilingual English/Spanish is preferred to support diverse families and partners.

Qualifications

• Detail oriented problem solver with strong data tracking and verification skills.
• Proven ability to provide excellent customer service in a professional manner.
• Ability to communicate with diverse cultures; bilingual in English/Spanish preferred.

Responsibilities

• Address and resolve customer and provider complaints promptly.
• Establish rapport and credibility with customers and providers with professional, respectful service.
• Input customer details into correct databases and verify eligibility for attendance and benefits.

Job description

POSITION OVERVIEWThe Customer Service Advocate (CSA) is a detail oriented problem solver who will create an excellent customer experience within the Child Care Services office. The energetic individual will model positive interactions with staff and customers in determining child care attendance and in resolving issues. The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting and verification of eligibility for child care attendance and benefits. Success measures include customer satisfaction, retention and data integrity. Bilingual in English and Spanish is preferred.Expected Positive OutcomesJOB FUNCTIONSBenchmark JobRemote Work EligibleEssential FunctionsEssential FunctionTakes immediate action to address and resolve customer and provider complaintsEstablishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful mannerAnswers all customer contact requests as directed; receives and inputs customer details into correct databasesDetermines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presentedEnters data into databases as directed including the Financial Aid Communication System (FACS)Works with Management to implement procedures that positively affect customer satisfactionEssential FunctionTakes immediate action to address and resolve customer and provider complaintsEstablishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful mannerAnswers all customer contact requests as directed; receives and inputs customer details into correct databasesDetermines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presentedEnters data into databases as directed including the Financial Aid Communication System (FACS)Works with Management to implement procedures that positively affect customer satisfaction