Customer Service Advocate (2839)

Crghouston; Corpus Christi (TX); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

The Crghouston Corporation in Corpus Christi, TX is seeking a detail-oriented Customer Service Advocate to create excellent customer experiences in the Child Care Services office. The role focuses on attendance determination, eligibility verification, and data accuracy, with bilingual English/Spanish preferred.

Ideal candidates will handle customer and provider inquiries, input data into FACS and other databases, and support management in improving procedures that drive satisfaction and data

Formación

• Requires strong customer service and data-entry skills.
• Ability to verify eligibility and perform calculations from documentation.
• Inputs customer data accurately into databases and systems.
• Works with management to implement procedures that improve satisfaction and data integrity.

Responsabilidades

• Takes immediate action to address and resolve customer and provider complaints.
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases.
• Determines eligibility of the customer by verifying records and performing mathematical calculations based on documentation presented.
• Enters data into databases including the Financial Aid Communication System (FACS).
• Works with Management to implement procedures that positively affect customer satisfaction.

Conocimientos

Customer service

Data entry

Communication skills

Problem solving

Bilingual English/Spanish

Educación

Associates Degree or equivalent experience

Herramientas

FACS

Descripción del empleo

Customer Service Advocate (2839)# Customer Service Advocate (2839)700 - Coastal Bend - Corpus Christi, TX 78415## OverviewPosition TypeFull-TimeEducation LevelAssociates Deg. or Equivalent ExperienceTravel PercentageMinimal Local Travel (up to 10%)CategoryCommunity Development & Family Services## Description**POSITION OVERVIEW****The Customer Service Advocate (CSA) is a detail oriented problem solver who will create an excellent customer experience within the Child Care Services office. The energetic individual will model positive interactions with staff and customers in determining child care attendance and in resolving issues. The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting and verification of eligibility for child care attendance and benefits. Success measures include customer satisfaction, retention and data integrity. Bilingual in English and Spanish is preferred.****Expected Positive Outcomes****JOB FUNCTIONS**| | || --- | --- || **Benchmark Job** | || **Remote Work Eligible** | |**Essential Functions**| || --- || **Essential Function** || **Takes immediate action to address and resolve customer and provider complaints** || **Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner** || **Answers all customer contact requests as directed; receives and inputs customer details into correct databases** || **Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented** || **Enters data into databases as directed including the Financial Aid Communication System (FACS)** || **Works with Management to implement procedures that positively affect customer satisfaction** |## Qualifications| || --- || **Essential Function** **Takes immediate action to address and resolve customer and provider complaints** **Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner** **Answers all customer contact requests as directed; receives and inputs customer details into correct databases** **Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented** **Enters data into databases as directed including the Financial Aid Communication System (FACS)** **Works with Management to implement procedures that positively affect customer satisfaction** |