Customer Service Advocate (2839)

BakerRipley; Corpus Christi (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

BakerRipley is seeking a Customer Service Advocate to ensure an excellent experience within the Child Care Services office. The CSA will support diverse families, verify eligibility, track data, and resolve issues with confidence and tact.

Strong interpersonal skills, data accuracy, and the ability to work with multiple databases are essential. Bilingual English/Spanish is preferred to assist a broad community and improve outcomes for families and providers.

Qualifikationen

• Detail oriented problem solver with focus on customer experience.
• Experience in data tracking, reporting, and eligibility verification.
• Bilingual English/Spanish preferred.

Aufgaben

• Takes immediate action to address and resolve customer and provider complaints
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases
• Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented

Kenntnisse

Customer service

Data entry

Bilingual (English/Spanish)

Problem solving

Attention to detail

Tools

FACS

Jobbeschreibung

Position Overview

The Customer Service Advocate (CSA) is a detail oriented problem solver who will create an excellent customer experience within the Child Care Services office. The energetic individual will model positive interactions with staff and customers in determining child care attendance and in resolving issues. The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting and verification of eligibility for child care attendance and benefits. Success measures include customer satisfaction, retention and data integrity. Bilingual in English and Spanish is preferred.

Essential Function

• Takes immediate action to address and resolve customer and provider complaints
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases
• Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented
• Enters data into databases as directed including the Financial Aid Communication System (FACS)
• Works with Management to implement procedures that positively affect customer satisfaction