Bilingual Customer Service & Counter Sales Pro

SRS Building Products - Flemington; Flemington (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Paid time off

Job summary

SRS Building Products - Flemington is seeking a Customer Service Representative to deliver outstanding service to walk-in customers and support sales, coordinating with drivers and warehouse teams to ensure timely order fulfillment.

The role emphasizes bilingual English/Spanish communication, accurate records, ERP/CRM usage, and a proactive, team-focused attitude in a fast-paced, on-site environment with opportunities for growth in sales or management.

Qualifications

• Customer service experience with active listening.
• Familiarity with CRM and ERP systems for order entry and transactions.
• Strong interpersonal, team-oriented, safety-conscious mindset.
• Ability to support sales and identify opportunities.
• Positive, energetic attitude aligned with the Make Money and Have Fun culture.
• Valid driver’s license and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual English/Spanish preferred.
• Intermediate ERP skills for transaction management.
• Experience in B2B relationship management in building materials distribution.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Processes transactions in the ERP system and contributes to sales growth by identifying opportunities.
• Upholds company values and compliance; uses bilingual skills to enhance customer experience.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Bilingual English/Spanish

Team collaboration

Sales support

Education

High school diploma or equivalent

Tools

CRM software

ERP systems

Job description

SRS Building Products - Flemington is seeking a Customer Service Representative to deliver outstanding service to walk-in customers and support sales, coordinating with drivers and warehouse teams to ensure timely order fulfillment.

The role emphasizes bilingual English/Spanish communication, accurate records, ERP/CRM usage, and a proactive, team-focused attitude in a fast-paced, on-site environment with opportunities for growth in sales or management.