Bilingual Customer & Sales Support Specialist

- Denver; Denver (CO); On-site; USD 74,129,000 - 94,357,000; Full time

Benefits offered by this job

Weekly pay

401(k) matching

Employee Stock Purchase Program

Paid vacation and holidays

Parental leave and adoption assistance

Job summary

SRS Distribution in Denver, CO is seeking a Customer Service Representative to deliver outstanding service to walk-in customers, coordinate with sales, drivers, and warehouse teams, and support sales growth while upholding our “Make Money and Have Fun” culture. The role is on-site with growth opportunities in sales or management.

Ideal candidates are proactive, customer-focused, tech-savvy, bilingual (English/Spanish), and able to pass background checks and drug screening.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Demonstrated ability to support sales and identify new opportunities.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience.

Skills

Customer service

Phone handling

Active listening

CRM systems

ERP platforms

Teamwork

Safety-conscious

Sales support

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM software

ERP systems

Job description

SRS Distribution in Denver, CO is seeking a Customer Service Representative to deliver outstanding service to walk-in customers, coordinate with sales, drivers, and warehouse teams, and support sales growth while upholding our “Make Money and Have Fun” culture. The role is on-site with growth opportunities in sales or management.

Ideal candidates are proactive, customer-focused, tech-savvy, bilingual (English/Spanish), and able to pass background checks and drug screening.