Bilingual Customer Service & Sales Associate

SRS Building Products - Whitehall; South Whitehall Township (PA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off and holidays

Medical/dental/vision benefits

Job summary

SRS Building Products - Whitehall is hiring a Customer Service Representative in Whitehall, PA. This on-site role focuses on walk-in customer service, counter sales, and sales support with strong teamwork across sales, drivers, and warehouse.

The job emphasizes proactive, customer-focused service, bilingual English/Spanish abilities, and growth opportunities within sales or management, aligning with our fast-paced culture.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms.
• Strong interpersonal skills and team orientation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual English/Spanish preferred.
• Able to pass background checks and drug screening.

Responsibilities

• Handle inquiries and complaints via phone, email, and in-person.
• Provide product information, resolve issues, and maintain records.
• Assist walk-in customers with counter sales and coordinate with teams.
• Process transactions in the ERP system; identify new sales opportunities.
• Uphold company values and use bilingual skills to expand reach.

Skills

Valid driver’s license

Clean driving record

Reliable transportation

Bilingual English/Spanish

Education

High school diploma

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Whitehall is hiring a Customer Service Representative in Whitehall, PA. This on-site role focuses on walk-in customer service, counter sales, and sales support with strong teamwork across sales, drivers, and warehouse.

The job emphasizes proactive, customer-focused service, bilingual English/Spanish abilities, and growth opportunities within sales or management, aligning with our fast-paced culture.