On-site Bilingual Customer Service & Sales Support

SRS Distribution Inc.; Town of Whitehall (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) with company match

Employee stock purchase plan

Paid time off

Job summary

SRS Building Products - Whitehall is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers, coordinate with sales, drivers, and warehouse teams, and process transactions in our ERP system. You will support sales growth while upholding our Make Money and Have Fun culture.

The role requires strong communication, problem solving, and bilingual English/Spanish skills, with growth opportunities in sales or management within a fast-paced, onsite

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented mindset.
• Demonstrated ability to support sales and identify opportunities.
• Positive, motivated attitude aligned with company culture.
• Valid driver’s license and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Bilingual English/Spanish preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams for timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Bilingual English/Spanish

Active listening

Team collaboration

Sales awareness

Problem solving

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM software

ERP systems

Job description

SRS Building Products - Whitehall is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers, coordinate with sales, drivers, and warehouse teams, and process transactions in our ERP system. You will support sales growth while upholding our Make Money and Have Fun culture.

The role requires strong communication, problem solving, and bilingual English/Spanish skills, with growth opportunities in sales or management within a fast-paced, onsite