Bilingual Customer Service & Sales Support Specialist

SRS Distribution Inc.; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/Dental/Vision

Flexible spending accounts

Life and disability insurance

Job summary

SRS Building Products - Erie seeks a Customer Service Representative to deliver outstanding service to walk-in customers and support sales. You will coordinate with sales, drivers and warehouse teams, handle inquiries, process transactions in the ERP system, and maintain accurate customer records.

Ideal candidates are proactive, bilingual (English/Spanish preferred), safety-conscious, and energized by our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.

Qualifications

• Minimum experience in customer service and phone handling.
• Familiarity with CRM and ERP systems for order entry and transactions.
• Demonstrated teamwork, safety-conscious mindset, and sales-support skills.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual English/Spanish skills to enhance customer experience.

Skills

Customer service

Active listening

Interpersonal skills

Sales support

Bilingual English/Spanish

CRM proficiency

ERP proficiency

Team collaboration

Problem solving

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Erie seeks a Customer Service Representative to deliver outstanding service to walk-in customers and support sales. You will coordinate with sales, drivers and warehouse teams, handle inquiries, process transactions in the ERP system, and maintain accurate customer records.

Ideal candidates are proactive, bilingual (English/Spanish preferred), safety-conscious, and energized by our “Make Money and Have Fun!” culture, with opportunities for growth in sales or management.