On-Site Customer Service & Sales (Bilingual EN/ES)

- Johnstown; Johnstown (CO); On-site; USD 32,000 - 41,000; Full time

Job summary

SRS Distribution Inc. in Johnstown, CO is hiring a Customer Service Representative to engage with walk-in customers, coordinate with sales, drivers, and warehouse teams, and provide outstanding counter and phone service.

The role emphasizes bilingual (English/Spanish) communication, CRM/ERP familiarity, and growth opportunities in sales or management within an on-site, fast-paced office.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Intermediate ERP system skills for transaction management.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

Active listening

CRM familiarity

ERP familiarity

Sales support

Bilingual English/Spanish

Education

High school diploma

Associate/Bachelor's in communications or business management

Job description

SRS Distribution Inc. in Johnstown, CO is hiring a Customer Service Representative to engage with walk-in customers, coordinate with sales, drivers, and warehouse teams, and provide outstanding counter and phone service.

The role emphasizes bilingual (English/Spanish) communication, CRM/ERP familiarity, and growth opportunities in sales or management within an on-site, fast-paced office.