Bilingual Customer Service & Sales Support Specialist

SRS Building Products - Savannah; Tremont Park (GA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical, dental, vision benefits

Wellness program

Competitive bonuses

Job summary

SRS Building Products - Savannah is seeking a Customer Service Representative to deliver outstanding service to walk-in and remote customers. You will support sales, coordinate with drivers and warehouse, and use bilingual English/Spanish skills to expand reach.

The role emphasizes teamwork, accuracy, and relationship building in a fast-paced environment. The position emphasizes counter and phone service, with opportunities for growth in sales or management and a strong focus on customer

Qualifications

• Experience in customer service and phone handling with active listening.
• Familiarity with CRM and ERP platforms for order entry and transactions.
• Able to work with walk-in customers and support sales.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.

Skills

Customer service

Active listening

CRM familiarity

ERP familiarity

Bilingual English/Spanish

Team player

Sales awareness

Safety-conscious

Education

High school diploma or equivalent

Associate's or Bachelor's degree in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products - Savannah is seeking a Customer Service Representative to deliver outstanding service to walk-in and remote customers. You will support sales, coordinate with drivers and warehouse, and use bilingual English/Spanish skills to expand reach.

The role emphasizes teamwork, accuracy, and relationship building in a fast-paced environment. The position emphasizes counter and phone service, with opportunities for growth in sales or management and a strong focus on customer