Bilingual Customer Support Specialist - 68k+ Benefits

Accurate Personnel; Buffalo Grove (IL); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Accurate Personnel is hiring immediately for a Customer Service representative to join our team in Buffalo Grove, IL. The role involves handling customer inquiries, processing orders, coordinating shipments and returns, and supporting customers, sales reps, and internal departments.

Requirements include an Associate degree or equivalent, 2+ years of related experience, and proficiency with Microsoft Office and ERP systems (SAP4HC preferred). Bilingual English/Spanish is a plus.

Qualifications

• Associate degree or equivalent required.
• Minimum of 2 years of related experience.
• Advanced knowledge of Microsoft Office applications.
• Experience with ERP systems; SAP4HC preferred.
• Bilingual English/Spanish preferred.
• Ability to manage multiple tasks and priorities.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries by phone regarding order status, inventory availability, pricing, returns, and technical service incidents.
• Process and administer customer orders.
• Provide support to customers, sales representatives, and internal personnel.
• Maintain accurate and up-to-date customer service database records.
• Process Return Material Authorizations (RMAs) according to established RMA/SRO procedures.
• Prepare and submit forms and reports supporting Customer Service and Sales.
• Coordinate shipments, tracking, and returns of Komax customer machines.
• Provide documentation and support for internal and external audits.
• Follow company policies and procedures outlined in quality system documentation, safety manuals, and the employee handbook.
• Perform additional related duties as assigned by management.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

Associate degree or equivalent

Tools

Microsoft Office

SAP4HC

Job description

Accurate Personnel is hiring immediately for a Customer Service representative to join our team in Buffalo Grove, IL. The role involves handling customer inquiries, processing orders, coordinating shipments and returns, and supporting customers, sales reps, and internal departments.

Requirements include an Associate degree or equivalent, 2+ years of related experience, and proficiency with Microsoft Office and ERP systems (SAP4HC preferred). Bilingual English/Spanish is a plus.