Customer Operations Coordinator

Uloop Inc.; Miami (FL); On-site; USD 60,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Uloop Inc. is seeking a Customer Operations Coordinator in Miami, FL, responsible for managing customer orders, ensuring accurate processing in SAP, and coordinating with logistics teams. The ideal candidate has strong analytical and communication skills, as well as 3 years of experience in logistics or supply chain operations.

The position offers a hybrid work model and comes with benefits such as health insurance and paid time off. Key responsibilities include order management and customer service support.

Qualifications

• 3 years of experience in logistics, planning, or supply chain operations.
• Strong understanding of supply chain processes and product flow.
• Experience in retail, beauty, or pharmaceutical industry preferred.

Responsibilities

• Manage customer orders and ensure accurate processing in SAP.
• Coordinate with planning and logistics teams for product availability.
• Provide excellent customer service and resolve inquiries promptly.

Skills

Analytical skills

Communication abilities

Organizational skills

Problem-solving mindset

Attention to detail

Education

Bachelor's degree in Logistics, Operations, Business Administration

Tools

SAP

Excel

Microsoft Office Suite

Job description

Position Summary

The Customer Operations Coordinator is responsible for managing customer orders, ensuring accurate processing in SAP, coordinating with planning and logistics teams, and maintaining strong customer relationships.

Key Responsibilities

• Receive, review, and process customer orders via email or other channels.
• Accurately enter order details into SAP and manage order lifecycle.
• Own and maintain the Master Price List, ensuring accuracy of pricing, MOQ, MRQ, lead times, and product details.
• Validate and reconcile pricing data across SAP, customer communications, and internal records.
• Coordinate with Planning to confirm product availability, lead times, and delivery dates.
• Communicate confirmed order details and timelines to customers.
• Coordinate with logistics teams for shipment, pickup, and delivery arrangements.
• Ensure timely processing of shipping documentation and invoicing.
• Monitor order status and resolve post-shipment issues.
• Maintain accurate records of orders, communications, and documentation.
• Provide excellent customer service and resolve inquiries promptly.
• Prepare monthly sales reports and comparative analysis using Excel.
• Maintain and update open orders reports and customer databases.
• Track and report budget figures and progress to headquarters.
• Support sales presentations with data and reporting.
• Participate in meetings with internal teams.

Skills

• Strong analytical, mathematical, and statistical skills.
• Excellent written and verbal communication abilities.
• Strong organizational and multitasking capabilities.
• Problem‑solving mindset with strong timeline awareness.
• Attention to detail.

Qualifications

• 3 years of experience in logistics, planning, or supply chain operations.
• Strong understanding of supply chain processes and product flow.
• Proficiency in Excel and Microsoft Office Suite.
• Experience with SAP required.
• Experience in retail, beauty, or pharmaceutical industry preferred.
• Experience with Retail Link and Illustrator is a plus.
• Strong teamwork and negotiation skills.
• Ability to collaborate with multinational teams.

Education

Bachelor's degree (or equivalent) in Logistics, Operations, Business Administration, or a related field.

Job Details

• Job Type: Full-time
• Pay: $60,000.00 - $64,000.00 per year
• Benefits: Health insurance, Paid time off
• Shift: 8 hour shift
• Work Location: Hybrid remote in Miami, FL 33178.