Bilingual Customer Service Representative

WorkSmart Direct; Powdersville (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Benefits paid from day one

On-site in Greenville, SC

Job summary

WorkSmart Direct, in the Greenville, SC area, is seeking a bilingual Customer Service Representative/Executive Assistant to support customer accounts, process orders, and manage shipping documentation. This role also serves as a liaison between customers, suppliers, and internal teams to ensure accurate and timely communication.

The ideal candidate will be fluent in English and Spanish, with strong organizational and problem-solving skills, and a high attention to detail.

Qualifications

• Bilingual English/Spanish is required, with fluency in writing and speaking.
• Minimum high school diploma or GED.
• Experience in customer service, administrative support, or inside sales.
• Strong attention to detail and accuracy is essential.
• Proficiency with Microsoft Office is expected.
• ERP experience, customer portals and EDI are preferred.

Responsibilities

• Serve as the primary contact for customer accounts and inquiries.
• Process RFQs, quotations, pricing updates, and customer orders.
• Review customer releases, forecasts, and purchase orders for accuracy.
• Prepare shipping documents, bills of lading, certifications, and customer-required paperwork.
• Support executive leadership with scheduling, reports, presentations, travel arrangements, and correspondence.
• Maintain accurate records and assist with special projects and process improvements.

Skills

Bilingual: English/Spanish

Attention to detail

Customer service

Communication skills

Organizational skills

Problem-solving

Administrative support

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Microsoft Office

ERP system experience

Customer portals

EDI

Job description

Greenville, SC area

A growing manufacturing company is seeking a Bilingual (English/Spanish) Customer Service Representative/Executive Assistant to support customer accounts, order processing, shipping documentation, and executive leadership. This role serves as a key liaison between customers, suppliers, and internal teams while ensuring accurate and timely communication.

Responsibilities

• Serve as the primary contact for customer accounts and inquiries.
• Process RFQs, quotations, pricing updates, and customer orders.
• Review customer releases, forecasts, and purchase orders for accuracy.
• Prepare shipping documents, bills of lading, certifications, and customer-required paperwork.
• Support executive leadership with scheduling, reports, presentations, travel arrangements, and correspondence.
• Maintain accurate records and assist with special projects and process improvements.

Qualifications

Required:

• Manufacturing experience.
• Fluent in English and Spanish (written and verbal).
• High School Diploma or GED.
• Must be VERY detail oriented.
• Customer service, administrative, account management, or inside sales experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office.

Preferred:

• ERP system experience.
• Experience with customer portals and EDI.
• Logistics and shipping documentation experience.
• Associate's or Bachelor's degree.

This is an excellent opportunity for a highly organized professional who enjoys working with customers while supporting business operations and leadership.

**The company pays 100% of the benefits and they start day one!