Bilingual Account Specialist I: Customer Solutions Pro

JPMorganChase; San Antonio (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

JPMorganChase is seeking a Specialist I in Account Service in San Antonio to handle inbound calls and provide exceptional customer service for a range of financial products. The role focuses on building relationships, delivering innovative solutions, and following established procedures in a fast-paced call center environment.

You will be the first point of contact for clients, using your bilingual English/Spanish skills to understand needs, resolve issues, and offer appropriate options.

Qualifications

• Fluent in Spanish and English required.
• Strong communication, information gathering, and decision-making skills.
• Customer interaction and support skills with at least 1 year of phone or face-to-face experience, ability to multitask with computer systems
• Ability to manage complex customer interactions with empathy, composure, and good judgment.
• Ability to adapt to new situations and navigate different cultural contexts and environments
• Able to work in fast-paced, dynamic, results-driven environments
• Ability to learn products and systems quickly and seek feedback to improve performance
• Proficient computer literacy and ability to communicate professionally electronically
• High school diploma or GED required

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products
• Interprets needs and delivers continuous insights to customers
• Navigates multiple computer systems efficiently and remains adaptable
• Works both independently and with the team to achieve goals
• Follows regulatory and departmental practices and procedures
• Takes ownership of customer interactions with empathy and respect

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Multitasking

Computer literacy

High school diploma

Education

High school diploma

Tools

Call center software

Job description

JPMorganChase is seeking a Specialist I in Account Service in San Antonio to handle inbound calls and provide exceptional customer service for a range of financial products. The role focuses on building relationships, delivering innovative solutions, and following established procedures in a fast-paced call center environment.

You will be the first point of contact for clients, using your bilingual English/Spanish skills to understand needs, resolve issues, and offer appropriate options.