Bilingual Fraud Support Specialist I

JPMorgan Chase & Co.; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in San Antonio, TX, seeks a Fraud Account Specialist I who is bilingual in English and Spanish to handle inbound customer inquiries and fraud-related support. You will work in a fast-paced call center environment to resolve issues and protect customers.

Responsibilities include managing a high volume of calls, delivering exceptional service, and following established procedures while collaborating with teammates. Requires high school diploma and strong communication skills.

Qualifications

• Fluent reading and speaking in English and Spanish.
• 1+ year of customer interaction via phone or in-person.
• Able to multitask across multiple systems and follow procedures.

Responsibilities

• Handle high volume inbound calls for financial products.
• Build relationships and provide empathetic, solutions-oriented support.
• Navigate multiple computer systems efficiently.
• Follow regulatory and departmental procedures.

Skills

Bilingual English/Spanish

Customer service

Call center

Communication

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

JPMorgan Chase & Co. in San Antonio, TX, seeks a Fraud Account Specialist I who is bilingual in English and Spanish to handle inbound customer inquiries and fraud-related support. You will work in a fast-paced call center environment to resolve issues and protect customers.

Responsibilities include managing a high volume of calls, delivering exceptional service, and following established procedures while collaborating with teammates. Requires high school diploma and strong communication skills.