Bilingual Customer Service Associate — Growth & Training

CCF Family of Brands; Phoenix (AZ); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Paid training

Learning management system

Cross-brand opportunities

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Vision, dental, disability benefits

Employee assistance program

Discount marketplace access

Paid time off (12 days)

Casual dress code

Job summary

Community Choice Financial® Family of Brands is seeking a Customer Service Representative (Bilingual) in Phoenix, AZ. This entry-level role trains you to help customers access short-term financial solutions, while building connections and processing transactions in-store.

You will join a fast-growing company that promotes from within and provides hands-on coaching, development, and cross-brand opportunities nationwide.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication skills with a professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, Microsoft Office, and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required by law.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Offer personalized financial services to fit customer needs.
• Enter and maintain customer information in the POS system with precision.
• Support daily call campaigns to generate new business.
• Assist in account management and collections by accepting payments.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

POS system

Microsoft Office

Bilingual (EN/ES)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands is seeking a Customer Service Representative (Bilingual) in Phoenix, AZ. This entry-level role trains you to help customers access short-term financial solutions, while building connections and processing transactions in-store.

You will join a fast-growing company that promotes from within and provides hands-on coaching, development, and cross-brand opportunities nationwide.