Bilingual Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Whittier (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training

Performance incentives

Advancement opportunities

Job summary

Community Choice Financial Family of Brands in California seeks a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In this fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education.

You will follow strict compliance and documentation standards while delivering friendly, accurate service, with training, performance incentives,

Qualifications

• Bilingual in Spanish and English required or preferred.
• Experience in customer service or lending is a plus.

Responsibilities

• Assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education.
• Follow strict compliance and documentation standards while delivering friendly, accurate service.

Skills

Bilingual (Spanish/English)

Job description

Community Choice Financial Family of Brands seeks a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In this fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education. You’ll follow strict compliance and documentation standards while delivering friendly, accurate service. We offer training, performance incentives, and advancement opportunities in consumer lending, operations, and leadership within a performance-driven, customer-focused culture.