Bilingual Customer Service Pro (EN/ES) | Growth & Training

Uline; Racine (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

401(k) with 6% employer match

Paid holidays

Generous paid time off

Tuition Assistance Program

On-site facilities

Job summary

Uline, Kenosha branch, is seeking a bilingual Customer Service Representative to process orders and provide legendary service. You’ll work with customers by phone, email and chat, building strong relationships and ensuring accurate product recommendations.

We offer on-site, full-time shifts across a 24/7 operation, with comprehensive benefits including health coverage and 401(k). Training is provided to grow with a stable, growing company.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Bilingual (English / Spanish), fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; we’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual

Customer service

Communication

Listening

Problem solving

Education

High school diploma

Bachelor's degree preferred

Job description

Uline, Kenosha branch, is seeking a bilingual Customer Service Representative to process orders and provide legendary service. You’ll work with customers by phone, email and chat, building strong relationships and ensuring accurate product recommendations.

We offer on-site, full-time shifts across a 24/7 operation, with comprehensive benefits including health coverage and 401(k). Training is provided to grow with a stable, growing company.