Customer Service Representative - Bilingual

Uline; Gurnee (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Paid time off

Tuition assistance

On-site fitness

Job summary

Uline, a fast-growing distributor of shipping and packaging supplies, seeks a bilingual Customer Service Representative in Kenosha, WI. You will handle orders and inquiries by phone, email, and chat, delivering legendary service.

This on-site role offers multiple full-time shifts within a 24/7 operation. We provide world-class training and strong growth opportunities, along with benefits including health insurance, a 401(k) with employer match, paid holidays and time off, tuition assistance, and

Qualifications

• Bilingual (English/Spanish) fluent in spoken and written forms.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training provided.

Responsibilities

• Process customer orders, make product recommendations and handle inquiries via phone, email and chat.
• Be product and solutions expert, answering questions on products, pricing and shipping quickly.
• Build business relationships with customers and support their needs over multiple channels.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Problem-solving

Communication

Customer focus

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $26 to $30 per hour with significant growth and earning potential!

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

24/7 operation - Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!