Bilingual Customer Service Associate - 1st Shift, Anderson

TTI Consumer Power Tools, Inc.; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical/dental/vision coverage

Tuition assistance

Vacation and holidays

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Bilingual Customer Service Associates to join the Customer Engagement Department. First shift, Monday–Friday, 9:00 am–6:00 pm, with opportunities to grow within a leading power tools company.

Starting pay is $17.11 per hour, with a competitive benefits package including 401(k), medical/dental/vision coverage, tuition assistance, paid vacation and holidays.

Qualifications

• HS diploma or equivalent required.
• Minimum one year in customer service, call center, or related inbound experience.
• Strong written and verbal communication skills and ability to handle irate callers professionally.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining policy enforcement.
• Provide callers with locations to purchase parts and receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of orders.

Skills

Call center experience

Written and verbal communication

Phone skills

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Bilingual Customer Service Associates to join the Customer Engagement Department. First shift, Monday–Friday, 9:00 am–6:00 pm, with opportunities to grow within a leading power tools company.

Starting pay is $17.11 per hour, with a competitive benefits package including 401(k), medical/dental/vision coverage, tuition assistance, paid vacation and holidays.