TTI Bilingual Customer Service Job Fair - Thursday, October 29th

Techtronic Industries - TTI; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

Techtronic Industries - TTI is hosting an onsite job fair at 100 Innovation Way, Anderson SC 29621 to hire Bilingual Customer Service Associates for the 1st shift. Interviews and offers will be extended on-site during the event.

Openings in the Anderson office include competitive wages with a benefits package (tuition assistance, 401(k), medical/dental/vision, vacation and holidays). The 1st shift runs Monday–Friday, 9:00 am–6:00 pm, with starting pay at $17.11 per hour.

Qualifications

• High School Education or equivalent is required.
• Minimum one year in customer service, call center, or related field with inbound call experience.
• Strong written and verbal skills are required.
• Ability to communicate well with callers and handle irate customers professionally.

Responsibilities

• Respond to consumer, service center & distributor calls about company policies and procedures.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Enter orders, provide pricing and stock availability to customers.
• Collaborate with internal teams on warranty claims and stock issues.

Skills

Bilingual

Customer service

Call center

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Job description

Job Description

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, October 29th

We are currently hiring Bilingual Customer Service Associates to work in our Customer Engagement Department.

We will be doing interviews and extending offers while you are onsite at the event.

Location

100 Innovation Way, Anderson SC 29621

When

Thursday, October 29th from 10am - 2pm

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Service Associates on 1st shift . We offer competitive wages and a comprehensive benefits package – tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours

1st Shift: Monday – Friday, 9:00 am – 6:00 pm

Pay

Starting at $17.11/hr

REQUIREMENTS

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

RESPONSIBILITIES

• Respond accurately to consumer, service center & distributor calls regarding the company’s policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.