Onsite Job Fair: Customer Service Associate (Anderson)

TTI Consumer Power Tools, Inc.; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Job summary

TTI Power Equipment is hosting an Onsite Job Fair in Anderson, SC, seeking Customer Service Associates for its Customer Engagement Department. The role is 1st shift, Monday–Friday, 9:00 am–6:00 pm, with starting pay of $16.00/hr.

Benefits include tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Requirements include a high school diploma or equivalent, at least one year in customer service or call center, strong communication skills, and proficiency with

Qualifications

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Phone skills

MS Word & Excel

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

TTI Power Equipment is hosting an Onsite Job Fair in Anderson, SC, seeking Customer Service Associates for its Customer Engagement Department. The role is 1st shift, Monday–Friday, 9:00 am–6:00 pm, with starting pay of $16.00/hr.

Benefits include tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Requirements include a high school diploma or equivalent, at least one year in customer service or call center, strong communication skills, and proficiency with