TTI Bilingual Customer Service Job Fair - Thursday, October 29th Anderson, SC

Techtronic Industries; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

Techtronic Industries is hosting an onsite job fair in Anderson, SC to hire Bilingual Customer Service Associates for 1st shift. Roles involve handling inbound calls, warranty verification, and assisting customers with service options. Requires high school diploma and strong communication skills.

Starting pay is $17.11 per hour with a comprehensive benefits package and opportunities for advancement. Attendance at the job fair on Thursday, October 29th from 10am to 2pm is encouraged.

Qualifications

• High School Education or equivalent is required.
• At least 1 year in customer service/call center or closely related field with inbound call experience.
• Strong written and verbal skills are essential.

Responsibilities

• Respond to consumer, service center & distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide directions to callers on warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Provide location to purchase parts and receive repair service.
• Enter orders, provide pricing, stock availability and order status.

Skills

Bilingual

Customer service

Phone communication

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

TTI Bilingual Customer Service Job Fair - Thursday, October 29th

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, October 29th

We are currently hiring Bilingual Customer Service Associates to work in our Customer Engagement Department.

Location:

When:

Thursday, October 29th from 10am - 2pm

TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Service Associates on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Shift Hours:

Pay:

Starting at $17.11/hr

REQUIREMENTS:

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.