Onsite Job Fair: Customer Service Associate (Anderson, SC)

TTI Group; Anderson (SC); On-site; USD 18,000 - 26,000; Full time

Job summary

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Customer Service Associates to join the Customer Engagement Department. Interviews and offers will be made onsite, with 1st shift hours and a starting pay of $16.00/hr.

Weekend work is required and a comprehensive benefits package is offered. Applicants should have at least a high school education and one year of inbound call center experience, with strong communication and phone skills.

Qualifications

• High School Education or equivalent.
• Minimum one year in customer service/call center with inbound calls.
• Strong written and verbal skills.
• Clear communication with callers.
• Ability to handle irate callers and high-stress situations.
• Excellent phone skills.
• Ability to satisfy customers with minimal management intervention.
• Proficient with Microsoft Word and Excel; Access is a plus.
• Weekend work required.

Responsibilities

• Respond accurately to consumer, service center & distributor calls regarding company policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or customers while enforcing policy.
• Provide callers with locations to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.
• Other duties as assigned.

Skills

Phone skills

Verbal skills

Written skills

Customer service

Education

High School diploma

Tools

Microsoft Word

Excel

Access

Job description

TTI Power Equipment is hosting an onsite job fair in Anderson, SC for Customer Service Associates to join the Customer Engagement Department. Interviews and offers will be made onsite, with 1st shift hours and a starting pay of $16.00/hr.

Weekend work is required and a comprehensive benefits package is offered. Applicants should have at least a high school education and one year of inbound call center experience, with strong communication and phone skills.