Bilingual Customer Service Agent (Spanish/English)

R&D Transportation Services, Inc.; Camarillo (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

R&D Transportation Services, Inc. in Camarillo, CA is seeking a Customer Service Associate to handle participant inquiries and coordinate with scheduling and QA to resolve issues.

This full-time role requires strong communication in English and Spanish, proficient computer skills, and the ability to work in a fast-paced call-center environment. You will manage high-volume calls, provide service notifications, document concerns, and support transportation operations to ensure safe, reliable

Qualifications

• High-volume call center experience preferred.
• Bilingual in English and Spanish.
• Proficient with Excel, Word, Access and Outlook.
• Typing at least 45 WPM with 95% accuracy.
• Confidentiality of all information is essential.
• Knowledge of RingCentral Phone System.

Responsibilities

• Talks with participants, family and/or care providers by phone (high volume inbound and outbound calls) to notify of service schedules.
• Provide late bus notifications.
• Respond to concerns and questions.
• Obtain additional information to process service change requests.
• Obtain and document additional information when a customer reports a concern or complaint.
• Other duties may be assigned.

Skills

High-volume call center

Bilingual English/Spanish

Typing 45 WPM

Excel/Word/Outlook

Confidentiality

Effective communication

RingCentral Phone System

Education

High school diploma

2–4 years related experience

Tools

RingCentral Phone System

Excel

Word

Access

Outlook

Job description

R&D Transportation Services, Inc. in Camarillo, CA is seeking a Customer Service Associate to handle participant inquiries and coordinate with scheduling and QA to resolve issues.

This full-time role requires strong communication in English and Spanish, proficient computer skills, and the ability to work in a fast-paced call-center environment. You will manage high-volume calls, provide service notifications, document concerns, and support transportation operations to ensure safe, reliable