Part-Time Bilingual Transportation Call Center Agent

Talentify; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Talentify's Transportation Department seeks a dependable bilingual Spanish Call Center Representative to serve as the primary point of contact for Spanish-speaking families regarding student transportation services. The role answers calls, provides information, documents concerns, and coordinates with Quality Control Technicians and operations staff to resolve issues.

Fluency in English and Spanish is required, with strong communication and data-entry skills.

Qualifications

• Fluency in Spanish and English, both written and verbal.
• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent verbal communication in diverse environments.
• Ability to remain calm and professional in high-volume situations.
• Accurate data-entry skills.

Responsibilities

• Answer incoming calls from Spanish-speaking families and provide courteous, professional assistance.
• Communicate with families in Spanish and English regarding transportation schedules, routes, and delays.
• Gather accurate information about student, school, route, and pickup details.
• Enter and maintain records of calls and resolutions in the system.
• Coordinate with Quality Control Technicians to investigate and resolve issues.
• Follow up with families and escalate urgent matters when needed.

Skills

Bilingual Spanish/English

Customer service

Data entry

Teamwork

Confidentiality

Communication

Education

High school diploma or equivalent

Tools

Call tracking software

Transportation management systems

Student information systems

Job description

Talentify's Transportation Department seeks a dependable bilingual Spanish Call Center Representative to serve as the primary point of contact for Spanish-speaking families regarding student transportation services. The role answers calls, provides information, documents concerns, and coordinates with Quality Control Technicians and operations staff to resolve issues.

Fluency in English and Spanish is required, with strong communication and data-entry skills.