Bilingual Customer Service Associate - Spanish/English

R&D Transportation Services, Inc.; Sacramento (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

A transportation services company is seeking a Customer Service Representative in Sacramento, CA. This full-time role involves responding to participant inquiries via phone and handling high-volume calls. Candidates must have strong written and verbal communication skills in both English and Spanish, as well as experience in a high-volume call center environment. Proficiency in computer skills, particularly Microsoft Office applications, is essential for this position. The pay range is $21.00-$23.00 per hour.

Qualifications

• High school diploma required; some college is preferred.
• Two to four years of related experience in a high-volume call center.
• Ability to type a minimum of 45 WPM with 95% accuracy.

Responsibilities

• Respond to participant inquiries and concerns via phone.
• Notify participants of service schedules and provide updates.
• Document customer concerns and relay to the supervisor.

Skills

Written communication

Verbal communication

Organizational skills

Confidentiality

Computer skills

Typing proficiency

Bilingual (Spanish and English)

Education

High school diploma

Some college preferred

Two to four years related experience

Tools

Excel

Word

Access

Outlook

RingCentral Phone System

Job description

A transportation services company is seeking a Customer Service Representative in Sacramento, CA. This full-time role involves responding to participant inquiries via phone and handling high-volume calls. Candidates must have strong written and verbal communication skills in both English and Spanish, as well as experience in a high-volume call center environment. Proficiency in computer skills, particularly Microsoft Office applications, is essential for this position. The pay range is $21.00-$23.00 per hour.