Bilingual Customer Service Associate - Spanish

R&D Transportation Services, Inc.; Sacramento (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

R&D Transportation Services, Inc. is searching for a Customer Service Representative in Sacramento, CA. The role involves handling high volume customer calls, addressing inquiries and service issues, and communicating with stakeholders.

The ideal candidate must be bilingual in Spanish and have a high school diploma with some college preferred. This full-time position offers a wage scale of $21.00-$23.00 per hour.

Qualifications

• Must have a high school diploma and some college preferred.
• Two to four years of related experience in a high-volume call center required.
• Familiarity with computer software and the Internet.

Responsibilities

• Respond to participant concerns and inquiries over high volume phone calls.
• Notify service schedules and provide late bus notifications.
• Document information when a customer reports a concern or complaint.

Skills

Bilingual in Spanish

Written and verbal communication

Computer skills (Excel, Word, Access, Outlook)

Typing proficiency (minimum 45WPM)

Education

High school diploma

Some college preferred

Tools

RingCentral Phone System

Job description

R&D Transportation Services, Inc. is searching for a Customer Service Representative in Sacramento, CA. The role involves handling high volume customer calls, addressing inquiries and service issues, and communicating with stakeholders.

The ideal candidate must be bilingual in Spanish and have a high school diploma with some college preferred. This full-time position offers a wage scale of $21.00-$23.00 per hour.