Bilingual Contact Center Coordinator & Quality Coach

Crossroadsstaffing; Camarillo (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Crossroadsstaffing in Camarillo is seeking a Call Center Coordinator to oversee 211-related operations, coordinate projects, and support staff with coaching, training, and QA. The role focuses on ensuring efficient call and text handling.

Ideal candidates have a HS diploma or GED, at least 2 years in customer service or call center, and strong communication with Spanish bilingual ability; leadership skills are a plus.

Qualifications

• HS Diploma or GED required.
• 2+ years of customer service, administrative or call center experience.
• Leadership skills and strong communication abilities.
• Bilingual in Spanish.

Responsibilities

• Coach and train staff, monitor call quality, and provide QA feedback.
• Schedule and monitor 2-way text communications and follow-ups.
• Support staff with calls and texts as needed and assist with challenging issues.

Skills

Leadership skills

Strong communication skills

Bilingual in Spanish

Education

HS Diploma or GED

2+ years of customer service experience

Job description

Crossroadsstaffing in Camarillo is seeking a Call Center Coordinator to oversee 211-related operations, coordinate projects, and support staff with coaching, training, and QA. The role focuses on ensuring efficient call and text handling.

Ideal candidates have a HS diploma or GED, at least 2 years in customer service or call center, and strong communication with Spanish bilingual ability; leadership skills are a plus.