Bilingual Customer Care Specialist (CSR) – Growth Path

CCF Family of Brands; Plano (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key Holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) plan with company match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off (12 days start)

Job summary

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative for our Plano, TX location to help customers access short-term financial solutions. You will assist with cheque cashing, money transfers and payments, provide excellent service, and participate in on-the-job training and development as we invest in your long-term success.

This entry-level role offers growth with a growing company.

Qualifications

• Bilingual Spanish/English to connect with customers.
• High school diploma or equivalent required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous data entry and attention to detail.
• Proficiency with phones, POS system, Microsoft Office, and computer systems.
• Valid driver's license and ability to use personal vehicle as needed.
• Must be 18+ years old (19+ in some states) and pass background checks.
• Ability to meet physical demands of the role (standing, lifting up to 25 lbs).

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Build new business through daily call campaigns.
• Assist in account management and collections by accepting payments.
• Perform on-site tasks, store errands, and participate in events as needed.
• Maintain store appearance and follow opening/closing procedures.
• Uphold company policies and comply with laws and regulations.
• Work a full-time, in-person schedule including weekends.

Skills

Bilingual (Spanish/English)

Communication skills

Attention to detail

POS system

Microsoft Office

Computer systems

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Computer systems

Job description

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative for our Plano, TX location to help customers access short-term financial solutions. You will assist with cheque cashing, money transfers and payments, provide excellent service, and participate in on-the-job training and development as we invest in your long-term success.

This entry-level role offers growth with a growing company.