Bilingual Customer Service Pro | Training & Growth

Community Choice Financial Family of Brands; Waxahachie (TX); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand opportunities

Key Holder Program

Performance-based career advancement

Educational Reimbursement

Medical insurance options

401(k) plan with company match

Life and AD&D Insurance

Voluntary benefits package

Employee Assistance Program

Discount Marketplace

Job summary

The Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative in Waxahachie, TX. This entry-level role offers hands-on training, a fast-paced environment, and opportunities across 11 brands nationwide.

You will handle customer transactions, build relationships, and provide tailored financial services. A full-time schedule includes weekends and in-person work with competitive hourly pay and robust benefits.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.

Skills

Verbal and written communication

Attention to detail

Professional demeanor

Accurate data entry

Customer service mindset

Bilingual (English/Spanish) a plus

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative in Waxahachie, TX. This entry-level role offers hands-on training, a fast-paced environment, and opportunities across 11 brands nationwide.

You will handle customer transactions, build relationships, and provide tailored financial services. A full-time schedule includes weekends and in-person work with competitive hourly pay and robust benefits.