Bilingual Customer Service Agent - English/Spanish (On-Site)

Unicity International; Fort Lauderdale (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Parental leave

401(k) with company match

Substantial product allowance

Job summary

Unicity International is seeking a bilingual English/Spanish Customer Service Representative for a 100% on-site role in Fort Lauderdale. You will provide product and service information, manage customer accounts, and resolve inquiries with a focus on total satisfaction.

The position emphasizes fast learning, strong communication, and consultative sales to help customers on their wellness journeys. The role requires native-level English and Spanish, prior customer service experience preferred,

Qualifications

• Native-level proficiency in English and Spanish required.
• Prior customer service experience preferred.
• Fast learner with strong communication skills.
• On-site position in Fort Lauderdale, no remote work available.

Responsibilities

• Provide detailed product and service information while resolving inquiries.
• Open and maintain customer accounts by recording and updating information.
• Identify root causes of complaints, select best solutions, and follow up for satisfaction.
• Suggest additional products and services based on customer needs.
• Collect and analyze customer information to prepare reports for management.
• Maintain financial accounts by processing necessary customer adjustments.

Skills

Bilingual English/Spanish

Fast learner

Strong communication

Customer service experience

Job description

Unicity International is seeking a bilingual English/Spanish Customer Service Representative for a 100% on-site role in Fort Lauderdale. You will provide product and service information, manage customer accounts, and resolve inquiries with a focus on total satisfaction.

The position emphasizes fast learning, strong communication, and consultative sales to help customers on their wellness journeys. The role requires native-level English and Spanish, prior customer service experience preferred,