Bilingual Customer Service & Sales Specialist

Univista Insurance; Florida; On-site; USD 32,000 - 45,000; Full time

Job summary

Univista Insurance in Florida seeks a Bilingual Customer Service Representative to handle inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential for serving our diverse customer base.

Responsibilities include handling calls, making outbound follow-ups, upselling, documenting interactions, and collaborating across departments while adhering to company policies and data protection guidelines.

Qualifications

• Bilingual in English and Spanish required.
• Experience in a call center or customer service preferred.
• Strong verbal and written communication skills.
• Basic computer skills and CRM familiarity.
• Sales or telemarketing experience is a plus.

Responsibilities

• Handle incoming calls promptly and professionally.
• Make outbound follow-up calls to resolve inquiries and promote products.
• Identify customer concerns and provide effective resolutions.
• Use product knowledge to address inquiries and complaints.
• Record interactions and follow-up actions accurately.
• Collaborate with team and other departments on complex issues.

Skills

Bilingual English/Spanish

CRM software

Microsoft Office

Call center experience

Sales experience

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Univista Insurance in Florida seeks a Bilingual Customer Service Representative to handle inquiries, resolve issues, and promote products. Fluency in English and Spanish is essential for serving our diverse customer base.

Responsibilities include handling calls, making outbound follow-ups, upselling, documenting interactions, and collaborating across departments while adhering to company policies and data protection guidelines.