Bilingual Customer Service Representative - US

Unicity International; Fort Lauderdale (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Internet reimbursement

Cell phone reimbursement

Gym/wellness reimbursement

Paid maternity/paternity leave

Paid vacation

Job summary

Unicity International in Fort Lauderdale is seeking a bilingual customer service representative who can engage members in English and Spanish, build relationships, and support wellness journeys.

You will process orders, manage accounts, identify customer needs, and contribute to growth of our Fort Lauderdale office in a fast-paced, collaborative environment. This role blends service, sales and relationship-building with opportunities to advance within the company.

Qualifications

• Bilingual in English and Spanish required.
• Strong customer service orientation and communication skills.
• Ability to identify customer needs and build relationships.

Responsibilities

• Deliver exceptional, personalized service in English and Spanish.
• Build and manage customer accounts with accuracy and care.
• Identify customer needs and recommend solutions; process orders and updates.

Skills

Bilingual (English & Spanish)

Customer service

Communication

Problem solving

Tools

CRM software

Job description

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

What we can offer you

• Heath, Dental, Vision, Life and other benefits that begin within a month.
• Paid maternity and paternity leave.
• Generous vacation allowance in addition to company paid holidays.
• 401(k) with company match.
• Reimbursement for internet, cell phone and gym/wellness activities.

This isn't your average customer service job.

We're looking for someone who is bilingual, driven, and genuinely passionate about people, someone who wants to make a real difference in customers' lives while growing their career in a dynamic, fast-paced environment.

As the frontline of our customer experience, you won't just answer questions, you'll build relationships, support our members on their wellness journeys, and play a key role in the growth of our Fort Lauderdale office.

What You'll Do

• Deliver exceptional, personalized service in both English and Spanish.
• Build and manage customer accounts with accuracy and care.
• Identify customer needs and recommend the right products or services.
• Incentivize growth and retention.
• Process orders, account updates, and handle inventory accurately.

Why You'll Love Working With Us

• Room to grow as we promote from within and reward performance.
• Real impact as every customer interaction matters.
• Bilingual advantage: Your Spanish fluency is a true asset here.
• Energetic team. Join a collaborative, goal-driven environment.
• Meaningful work to help people on their wellness journeys every day.

You're a Great Fit If You Are...

• Fluent in English and Spanish (written and spoken).
• A fast learner who takes initiative.
• Detail-oriented and organized.
• A natural problem-solver with a positive attitude.
• Passionate about helping others.
• Comfortable in a role that blends service, sales, and relationship-building.