In-person Customer Service Agent

Unicity International; Fort Lauderdale (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Parental leave

401(k) with company match

Substantial product allowance

Job summary

Unicity International is seeking a bilingual English/Spanish Customer Service Representative for a 100% on-site role in Fort Lauderdale. You will provide product and service information, manage customer accounts, and resolve inquiries with a focus on total satisfaction.

The position emphasizes fast learning, strong communication, and consultative sales to help customers on their wellness journeys. The role requires native-level English and Spanish, prior customer service experience preferred,

Qualifications

• Native-level proficiency in English and Spanish required.
• Prior customer service experience preferred.
• Fast learner with strong communication skills.
• On-site position in Fort Lauderdale, no remote work available.

Responsibilities

• Provide detailed product and service information while resolving inquiries.
• Open and maintain customer accounts by recording and updating information.
• Identify root causes of complaints, select best solutions, and follow up for satisfaction.
• Suggest additional products and services based on customer needs.
• Collect and analyze customer information to prepare reports for management.
• Maintain financial accounts by processing necessary customer adjustments.

Skills

Bilingual English/Spanish

Fast learner

Strong communication

Customer service experience

Job description

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. For over 30 years, we have been dedicated to developing innovative, science-based products and programs that promote metabolic health and improve quality of life. Our person-to-person business model gives a personal touch to our growth, and we are looking for dedicated individuals to help us continue Making Life Better.

Why Join Unicity?

We believe in taking care of our team so they can take care of our customers. In addition to a competitive hourly wage, we offer a robust benefits package:

• Health, dental, vision, and life insurance starting within your first month
• Paid parental leave
• 401(k) with company match
• Substantial Unicity product allowance

The Role

We are looking for a Bilingual (English/Spanish) Customer Service Representative who is a fast learner and passionate about helping others. In this role, you will be the heartbeat of our customer experience, ensuring our members have the support and information they need to succeed in their wellness journeys.

Key Responsibilities

• Customer Support: Provide detailed product and service information while resolving inquiries efficiently.
• Account Management: Open and maintain customer accounts by accurately recording and updating information.
• Problem Solving: Identify the root cause of customer complaints, select the best solution, and follow up to ensure total satisfaction.
• Consultative Sales: Suggest additional products and services based on customer needs and questions.
• Reporting: Collect and analyze customer information to prepare reports and recommend improvements to management.
• Financial Processing: Maintain financial accounts by processing necessary customer adjustments.

Requirements

• Language: Applicant must have native-level proficiency in both English and Spanish (Required
• Experience: Prior experience in customer service is preferred.
• Skills: Must be a fast learner with strong communication skills.
• Presence: This is a 100% on-site position in Fort Lauderdale; remote work is not available.