Bilingual CSR (English/Spanish) – On-Site

Unicity-International-Inc; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Paid parental leave

401(k) with company match

Substantial product allowance

Job summary

Unicity in Fort Lauderdale is seeking a bilingual English/Spanish Customer Service Representative who will be the heartbeat of our customer experience, ensuring members have the support and information they need to succeed in their wellness journeys.

The role is 100% on-site, requiring a fast learner with strong communication skills; prior customer service experience is preferred. This is an on-site position in Fort Lauderdale with competitive benefits.

Qualifications

• Native-level proficiency in English and Spanish.
• Experience in customer service is preferred.
• Fast learner with strong communication skills.

Responsibilities

• Provide detailed product and service information while resolving inquiries efficiently.
• Open and maintain customer accounts by accurately recording and updating information.
• Identify root causes of customer complaints, select the best solution, and follow up for total satisfaction.
• Suggest additional products and services based on customer needs and questions.
• Collect and analyze customer information to prepare reports and recommend improvements to management.
• Maintain financial accounts by processing necessary customer adjustments.

Skills

Bilingual English/Spanish

Job description

Unicity in Fort Lauderdale is seeking a bilingual English/Spanish Customer Service Representative who will be the heartbeat of our customer experience, ensuring members have the support and information they need to succeed in their wellness journeys.

The role is 100% on-site, requiring a fast learner with strong communication skills; prior customer service experience is preferred. This is an on-site position in Fort Lauderdale with competitive benefits.