In-person Customer Service Agent

Unicity-International-Inc; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Paid parental leave

401(k) with company match

Substantial product allowance

Job summary

Unicity in Fort Lauderdale is seeking a bilingual English/Spanish Customer Service Representative who will be the heartbeat of our customer experience, ensuring members have the support and information they need to succeed in their wellness journeys.

The role is 100% on-site, requiring a fast learner with strong communication skills; prior customer service experience is preferred. This is an on-site position in Fort Lauderdale with competitive benefits.

Qualifications

• Native-level proficiency in English and Spanish.
• Experience in customer service is preferred.
• Fast learner with strong communication skills.

Responsibilities

• Provide detailed product and service information while resolving inquiries efficiently.
• Open and maintain customer accounts by accurately recording and updating information.
• Identify root causes of customer complaints, select the best solution, and follow up for total satisfaction.
• Suggest additional products and services based on customer needs and questions.
• Collect and analyze customer information to prepare reports and recommend improvements to management.
• Maintain financial accounts by processing necessary customer adjustments.

Skills

Bilingual English/Spanish

Job description

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. For over 30 years, we have been dedicated to developing innovative, science-based products and programs that promote metabolic health and improve quality of life. Our person-to-person business model gives a personal touch to our growth, and we are looking for dedicated individuals to help us continue Making Life Better.

Why Join Unicity?

We believe in taking care of our team so they can take care of our customers. In addition to a competitive hourly wage, we offer a robust benefits package:

• Health, dental, vision, and life insurance starting within your first month
• Paid parental leave
• 401(k) with company match
• Substantial Unicity product allowance

The Role

We are looking for a Bilingual (English/Spanish) Customer Service Representative who is a fast learner and passionate about helping others. In this role, you will be the heartbeat of our customer experience, ensuring our members have the support and information they need to succeed in their wellness journeys.

Key Responsibilities

• Customer Support: Provide detailed product and service information while resolving inquiries efficiently.
• Account Management: Open and maintain customer accounts by accurately recording and updating information.
• Problem Solving: Identify the root cause of customer complaints, select the best solution, and follow up to ensure total satisfaction.
• Consultative Sales: Suggest additional products and services based on customer needs and questions.
• Reporting: Collect and analyze customer information to prepare reports and recommend improvements to management.
• Financial Processing: Maintain financial accounts by processing necessary customer adjustments.

Requirements

• Language: Applicant must have native-level proficiency in both English and Spanish (Required
• Experience: Prior experience in customer service is preferred.
• Skills: Must be a fast learner with strong communication skills.
• Presence: This is a 100% on-site position in Fort Lauderdale; remote work is not available.