BILINGUAL CUSTOMER SERVICE

Farmers Insurance Group; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

Leandro Porciuncula-Farmers Insurance Agency in Philadelphia is seeking a full-time Bilingual Customer Service Representative. You will provide exceptional service to current clients and new prospects, handle policy changes, and answer questions while maintaining product knowledge.

Requirements include fluency in Portuguese or Spanish and English, willingness to commute to the office, and prior insurance exposure is a plus but not required.

Qualifications

• Fluency in Portuguese or Spanish required with excellent English skills.
• Active insurance license a plus but not mandatory.
• Prior insurance industry experience preferred but not required.

Responsibilities

• Resolve customer inquiries over the phone, or walk-ins.
• Pro-active customer maintenance calls (collections, renewals, pending docs).
• Documentation management.
• Sales

Skills

Portuguese fluency

Spanish fluency

Customer service

Communication skills

Office etiquette

Job description

Job Description

BILINGUAL CUSTOMER SERVICE

Our insurance agency is growing, and we’re looking for a motivated, friendly, and customer-focused individual to join our outstanding team!

We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Previous insurance industry experience is preferred but not required. An active insurance license is a plus, but it is not mandatory for this position.

Spanish, or Portuguese fluency is required, besides excellent English skills. Candidate must be authorized to work in US, no visaor sponsorship will be provided.

Benefits

Health Insurance###

Responsibilities

• Resolve customer inquiries over the phone, or walk-ins.;
• Pro-active customer maintenance calls (collections, renewals, pending docs);
• Documentation management;
• Sales;

Requirements

• Fluency in Portuguese, or Spanish is required, besides excellent English skills;
• Excellent communication skills;
• Strong organization and documentation skills;
• Customer service skills;
• Availability to commute to the office in Philadelphia, this is not a remote position.