CSR Bilingual (Spanish) (copy1)

Farmers Insurance Group; Saint Peter (MN); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedule

Mon-Fri Schedule

Life Insurance

Work from Home

Health Insurance

Career Growth Opportunities

Hands on Training

Paid Time Off (PTO)

Job summary

Farmers Insurance Group in Saint Peter, MN is seeking a bilingual Customer Service Representative fluent in English and Spanish to be the primary contact for clients seeking guidance on their insurance needs. You will resolve inquiries, explain policy options, and support customers with a friendly, professional approach.

Responsibilities include handling calls and emails, processing policy changes and renewals, identifying cross-sell opportunities, and maintaining accurate records in the agency

Qualifications

• Bilingual proficiency in English and Spanish (written and verbal).
• Strong computer literacy including MS Office and ability to learn new software quickly.
• Excellent organizational skills with strong time management in a fast-paced environment.
• Excellent interpersonal communication with a customer-first mindset.
• Licensing: ability to obtain or currently hold a Property & Casualty insurance license.

Responsibilities

• Customer Support: Handle incoming calls and emails, providing accurate policy information and resolving inquiries in English and Spanish.
• Policy Management: Assist clients with policy changes, renewals, and contingency resolutions to ensure seamless coverage.
• Sales Support: Identify opportunities to cross-sell or up-sell products based on client needs.
• Documentation: Maintain detailed records of all interactions in the agency management system.
• Relationship Building: Develop and maintain strong client relationships to enhance retention and satisfaction.

Skills

Bilingual English/Spanish

MS Office

Multitasking

Customer service

Tools

Microsoft Office

Job description

Job Description

Join our team as a Bilingual Customer Service Representative! We are looking for a motivated, fluent English and Spanish-speaking professional to join our Saint Peter agency. In this role, you will be the face of our customer experience, helping clients navigate their insurance needs with ease and clarity.

You’ll do more than just answer phones; you’ll be a problem-solver who resolves policy contingencies, identifies opportunities to protect our clients through cross-selling, and builds lasting relationships within our community. If you are a detail-oriented communicator who thrives in a fast-paced environment, we want to hear from you!

Benefits

• Flexible Schedule
• Mon-Fri Schedule
• Life Insurance
• Work from Home
• Health Insurance
• Career Growth Opportunities
• Hands on Training
• Paid Time Off (PTO)

Responsibilities

Customer Support: Handle incoming calls and emails, providing accurate policy information and resolving customer inquiries in both English and Spanish.

Policy Management: Assist clients with policy changes, renewals, and contingency resolutions to ensure seamless coverage.

Sales Support: Identify opportunities to cross-sell or up-sell products based on individual client needs.

Documentation: Maintain detailed and accurate records of all customer interactions and transactions in the agency management system.

Relationship Building: Develop and maintain strong relationships with clients to enhance retention and satisfaction.

Requirements

Bilingual Proficiency: Must be fully fluent in both English and Spanish (written and verbal).

Technical Skills: Strong computer literacy, including experience with Microsoft Office and the ability to learn new software quickly.

Organizational Skills: Exceptional time management and the ability to multitask in a fast-paced environment.

Communication: Excellent interpersonal skills with a "customer-first" mentality.

Licensing: Ability to obtain or currently hold a Property & Casualty insurance license.