Bilingual Customer Service Representative - Spanish

StaffMyAgency; Spring (TX); On-site; USD 31,000 - 37,000; Full time

Job summary

StaffMyAgency in Texas is hiring a full-time Bilingual (Spanish) Customer Service Representative to support current clients and new prospects with policy changes, product knowledge, and inquiries.

The role requires a Property & Casualty license (or ability to obtain) and strong communication, spelling, and problem-solving skills. Base pay ranges from $15 to $18 per hour, commensurate with licensing and experience. If you are eager to learn and coachable, this is the role for you.

Qualifications

• License required: Property & Casualty license (or ability to obtain).
• Willingness to learn, be intuitive and resourceful, and coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent spelling and grammar.
• Previous work experience in sales, marketing, promotions or telemarketing.

Responsibilities

• Provide customers with information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask for referrals and explain the referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Follow underwriting, rating and compliance requirements.
• Provide ongoing support to insurance clients.

Skills

Spanish language

Customer service

Communication skills

Problem solving

Sales experience

Job description

Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Bilingual (Spanish) Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

• Base pay $15 - $18 per hour depending on licensing and experience

Requirements

• Property & Casualty insurance license is required (must be able to obtain).
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Follow through and exceed current and prospective client expectations.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Previous work experience in sales, marketing, promotions or telemarketing.

Responsibilities

• Provide customers with additional information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provides on-going support to insurance clients as needed.

Why Join Us
At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.

Disclosure

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.