Customer Service - Insurance Sales

Northwest Insurance Brokers; Stone Park (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Health Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Job summary

Northwest Insurance Brokers is expanding its customer service team and seeks a dedicated representative to assist current clients and prospects. You will handle policy changes, answer questions, and ensure accurate contact information while promoting referrals.

Experience in insurance is not required but beneficial; candidates must be bilingual in English and Spanish, possess strong communication skills, and contribute to a positive client experience. Training and growth opportunities provided.

Qualifications

• Willingness to learn, be intuitive and resourceful.
• Upbeat, positive and enthusiastic attitude.
• Great self-starter with a sense of urgency.
• Ability to multi-task and follow through.
• Excellent communication and interpersonal skills.
• Professional phone etiquette.
• Strong customer service skills.
• Problem-solving capabilities.
• Strong written and oral communication skills.
• Bilingual, fluent in English and Spanish required.

Responsibilities

• Take payments from customers.
• Ask for referrals and explain the referral program.
• Verify contact details and update records.
• Provide exceptional customer service.
• Maintain client relationships with follow-up calls.
• Maintain office supplies and place orders weekly.
• Enter prospect information into quote sheets.
• Follow up with customers to ensure satisfaction and resolve issues.

Skills

Customer service

Bilingual EN/ES

Job description

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Dental Insurance
• Health Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Provideexceptional customer service.
• Maintain client relationships with follow up phone calls.
• Maintains inventory of office supplies and forms - places orders weekly.
• Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coach able.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Strong communication skills, both oral and written.
• Bilingual, fluent in both English and Spanish is REQUIRED..