Bilingual Insurance Customer Care Specialist

Leandro Porciuncula-Farmers Insurance Agency; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Job summary

Leandro Porciuncula-Farmers Insurance Agency in Philadelphia is seeking a full-time Bilingual Customer Service Representative. You will provide exceptional service to current clients and new prospects, handle policy changes, and answer questions while maintaining product knowledge.

Requirements include fluency in Portuguese or Spanish and English, willingness to commute to the office, and prior insurance exposure is a plus but not required.

Qualifications

• Fluency in Portuguese or Spanish required with excellent English skills.
• Active insurance license a plus but not mandatory.
• Prior insurance industry experience preferred but not required.

Responsibilities

• Resolve customer inquiries over the phone, or walk-ins.
• Pro-active customer maintenance calls (collections, renewals, pending docs).
• Documentation management.
• Sales

Skills

Portuguese fluency

Spanish fluency

Customer service

Communication skills

Office etiquette

Job description

Leandro Porciuncula-Farmers Insurance Agency in Philadelphia is seeking a full-time Bilingual Customer Service Representative. You will provide exceptional service to current clients and new prospects, handle policy changes, and answer questions while maintaining product knowledge.

Requirements include fluency in Portuguese or Spanish and English, willingness to commute to the office, and prior insurance exposure is a plus but not required.